STEP 2. CONTACT CUSTOMER RELATIONS
If we can't quickly resolve your complaint, you can ask for it to be escalated to Customer Relations, which is our Internal Dispute Resolution team.
You can also contact the Customer Relations directly by:
- Phone on (02) 9099 4997
- Fax on 1800 649 290
- Free post (no stamp needed) at:
Reply Paid 89824
Sydney NSW 2001
Customer Relations will contact you if they require additional information or have reached a decision. Customer Relations will advise you of the progress of your complaint and the timeframe for a decision in relation to your complaint.