For claims lodged before 1 December 2018 Innovation Group acts as
a manager and administrator of claims on behalf of IAL
For claims lodged on or after 1 December 2018 Claims Central acts
as a manager and administrator of claims on behalf of IAL
Independent Internal Review
If you are dissatisfied with how your complaint has been
resolved, you can escalate your complaint to our Internal
Dispute Resolution (IDR) department who will review the
decision independently. You may be asked to put your complaint
in writing to us.