Code Of Practice

IAL supports the General Insurance Code of Practice, which sets out the standards you can expect from your insurance company.

The Objectives of the Code are

  • To promote better relations between customers and insurers and improve consumer confidence in the insurance industry.
  • To help resolve any complaints and disputes between insurers and their customers.
  • To commit insurers and their partners to a higher standard of customer service.

The Federal Government, insurance companies, consumer groups and the Insurance Council of Australia all support the General Insurance Code of Practice.

More information about the General Insurance Code of Practice can be found at