Family and Domestic Violence

If you're affected by family and domestic violence, we're here to support you.

Support Services

Throughout Australia, people are experiencing family and domestic violence every day.

If you’re in this situation, there are people you can talk to and services that can help.



Call 1800RESPECT anytime, 24/7 on 1800 737 732.

Find more information on the 1800RESPECT website.

Full Stop Australia

Call the Full Stop Australia services anytime, 24/7 on 1800 385 578.

Find more information on the Full Stop Australia website.

Call 000 if you or anyone in your family are in immediate danger.


How we can help

We want to help you with your insurance, especially during difficult times. 

Our teams, together with your Insurance Broker are there to support you.  We know it can be difficult to talk about what you’re going through, so we will always try to minimise the number of times you need to give them details. 


What to expect when you contact your broker

Privacy and safety

When you call, your privacy and safety are our top priority.

If you’re affected by family and domestic violence, information you give us about your situation will be kept private (even if you have a joint policy).


Financial support

We understand that our customers may be experiencing financial hardship, and we want to help. We encourage our customers who may be facing hardship to contact us through their Insurance Broker, so that we can provide them with tailored assistance options such as deferred premium payments and changing excess amounts, depending on your circumstances.

To learn more, please ask your Insurance Broker to get in touch with the IAL Instalments team to discuss potential arrangements


Supporting our staff

We know our staff can be affected by family and domestic violence, too. Our Employee Assistance Programs, as well as specialist teams and support services, help look after our teams.


Our policy

We’re committed to supporting you if you’re experiencing family and domestic violence.
To learn more about our commitments to you, read the IAG family and domestic violence policy.